Comments on: ONLINE FLORIST TAKES COMPLAINTS SERIOUSLY

By: Flor

Flor — Wed, 29 Jul 2009 17:42:46 +0000

It’s great to see these types of flower companies in general taking some responsibility and showing that they do care, and the relationship doesn’t end after the order is placed or the flowers are received. It makes it easier to trust in the quality of what you’re ordering so you don’t have to be so worried about what is going to be delivered!

By: bloomex

bloomex — Wed, 20 Aug 2008 19:34:24 +0000

Posted by Bloomex on behalf of the client Ursula Hummel:

I don’t mind at all, you have my permission (to post this comment below).

Christel called me right after speaking with you. She is very happy and grateful that this has been resolved.

And I must say that I certainly appreciate your follow through on this. Your help and attention to our problem demonstrates that customer service is alive and well at Bloomex. Up until the time that we spoke, I had serious reservations about ever dealing with your company again. As a small business owner myself, I keenly know the value of good response to clients.

I will continue to use your service when I need flowers and that is completely due to your intervention in a satisfactory resolution.

If you have a manager that I can contact to send compliments on your professionalism and diligence, just let me know who to contact and I will do so.

Thank you very much again,

Ursula Hummel, CPDT

By: Dana Warren

Dana Warren — Wed, 20 Aug 2008 17:57:24 +0000

I received a new floral arrangement today and wanted to thank Rolly P for his help. The flowers are fresh and very beautiful. Have a good day!
Sincerely,
Dana Warren

By: Angel Oh

Angel Oh — Tue, 19 Aug 2008 14:51:59 +0000

I am very impressed with what you have done to redeem Bloomex’s reputation.
I have indeed received the bouquet of 1 dozen long stemmed roses today (August 18, 2008).
And I will make sure to mention Bloomex to friends and relatives who have plans to order flowers and gift packs.
Again, thank you for taking this matter seriously. You have made my day!
Sincerely,
Angel

By: AlexM

AlexM — Thu, 14 Aug 2008 10:59:32 +0000

Your blog is interesting!

Keep up the good work!

By: Alex

Alex — Tue, 12 Aug 2008 12:43:06 +0000

I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you down the road!

By: Lee Ann

Lee Ann — Wed, 06 Aug 2008 19:48:29 +0000

Thank you so much for your prompt response to my e-mail.

Vera has now received the new arrangement and we are extremely happy.

I appreciate the high quality customer suervice that Bloomex has
provided.

Lee Ann

By: Ann

Ann — Wed, 06 Aug 2008 02:52:24 +0000

Thanks for the beautiful flowers. Still blooming!

By: Atlanta Flower Shop

Atlanta Flower Shop — Mon, 04 Aug 2008 21:20:59 +0000

That really makes me like that flower company more, that they would go to such lengths for customer satisfaction. If I lived in Canada, I would order from them posthaste.

By: Jose D

Jose D — Wed, 30 Jul 2008 20:55:52 +0000

I would like to thank you very much for getting us the flowers that we really wanted. I also appreciate the fact that you were able to get us the flowers in time so that we were able to get everything organized for the special day, it was definately more work than we had all anticipated. After all said it done it turned out perfectly.

Thanks again.